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Starting collection activities against a company is a serious action which may result in a "Placed For Collection" notice in this company's Dun & Bradstreet business report. You have a choice of escalating collection services and careful thought is needed about what course of action you wish to initiate. The Contingent Collection Service includes both written communications (DUNS Demand Letter Series) and telephone calls by Dun & Bradstreet Receivable Management Services (RMS) collectors on your behalf. A single DunsDemand Letter or DunsDemand Letter Series results in demand letters sent on Dun & Bradstreet RMS letterhead with a tear-off remittance included for your customers to mail their payment directly to you. Please note that once Contingent Collections begins, you may not withdraw the claim until determined to be close by Dun & Bradstreet RMS. If payment is sent directly to you, you remain responsible for fees charged by Dun & Bradstreet Receivables. All requests for refunds or cancellations on collections products will be reviewed by Dun & Bradstreet RMS Customer Support on a case-by-case basis. If the customer withdraws an account, settles directly or accepts returned merchandise after the collection recovery process has started, the customer will be charged the collection rate fee or the cost for demand letter services agreed to at the time of placement and within the terms agreed to at time of registration. If you have questions concerning your collection account, please call Dun & Bradstreet RMS at (855) 457-1670 to speak with a customer care representative.